If you received an error message for a credit card at the check out, please check the interpretation of errors in the link provided. CODES OF CREDIT CARD ERRORS

We do delivery by Regular Post (signature on delivery) - $9.00 Fee and Registered Regular Post with a tracking number & insurance - $13.00 Fee per order within Australia (from 2-4 business days), or upgrade to Express Post Platinum ($26.00) within Australia (next business day if the order is placed before 3.pm), which requires a signature on acceptance of the parcel. If you require delivery in later dates, please inform us by putting the date in the message box provided shipping and payment page.   

We do delivery by Registered Airmail International to New Zealand, which has a tracking code. It will be delivered in four business days unless if you request a later day for delivery. The fee is AU$25.00 only.

Due to our system not set up for the international postage, we do not send orders to countries other than Australia and New Zealand. However, if you require a product from our online shop, please email us an enquiry and we will send you a quote of the postage price for that particular product.

We believe we have employed excellent delivery partners who will endeavor to provide you with the best attention to care and speediness of service. However, there may be times when despite our best efforts, gifts are delayed in the delivery process. To help to avoid gifts arriving after a specific date, we ask you to complete the "preferred delivery date" in the order form. 

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense or provide any refund.

If you need more accurate information, please email your enquiry to info@e-giftsandwishes.com.

 Our aim at e-giftsandwishes.com is to ensure that our customers are 100% satisfied at all times. If you are in any way dissatisfied with the products you have received, we can organise an exchange or refund for you, so long as the products are returned to us in its originally, undamaged packaging.

 
If an item is damaged or faulty, please notify us within 7 days of receipt by ringing our Customer Service line on (+61) 2 42973069. Our friendly team is available to assist you from Monday to Friday between 8.00am and 5.00pm AEST. You can also email us at info@e-giftsandwishes.com

Customer service will issue you with a Return Authorisation (RA) Number. Include the RA number in the following return address: e-giftsandwishes.com

(your RA number)

1/55 Cuthbert Drive, 
Mt Warrigal, NSW 2528

(We advise you to return your damaged product, using an insured delivery service ie Registered Post, this will insure your own protection)

It is easy to send gifts to different people who live at the same address. Please add the items to your shopping cart that you would like to send. Choose the gift wrapping style from our gift wrapping department. Then simply type the name of gift wrapping style and the item to be wrapped in that style in the box provided at the bottom of the check out page where you need to select the payment and delivery methods. (e.g Japanese Blossoms - Cat Figurine; Black Stripes - Bolts & Nuts Bike).